I’ve been privileged to work with and observe many different senior leaders. There is one particular CEO that stands out because of what he didn’t say. What? How can that be? Aren’t leaders supposed to be confident, decisive, and articulate? Well sure but, to be honest, these attributes are created by listening and weighing the inputs of other subject matter experts first.
“What you do has far greater impact than what you say.”
– Stephen Covey
While working at Revera, I was often invited to the table for discussions with the senior leadership team when my area of expertise was relevant. During these meetings, I regularly watched how the CEO, Thomas (Tom) Wellner, interacted with his team during the discussion. Time and time again, he would sit quietly and listen to each perspective that was shared on the topic at hand. He did not interrupt or lead the discussion in the direction he felt it should go. Instead he listened thoughtfully, inviting those present to contribute. If someone was silent, he’d ask them to share their thoughts. After perspectives were shared and debated among the meeting participants, he would speak and align the team on an outcome, decision, or action with all views having been considered. The discussions were welcoming, participatory, inclusive, and valuable. The next steps were shared articulately, decisively, and confidently.
One doesn’t have to be a CEO to learn from this story. I try to emulate Tom’s behaviour when I lead a meeting or discussion, after all, I feel strongly that one of the most important things a leader can do is to create a sense of belonging. We are all leaders in one shape or form. Be the leader others will want to follow because they feel heard and valued.
– Melissa Law
